What is CBV Collection Services?

CBV Collection Services is a debt collection agency that attempts debt recovery on delinquent accounts. Their job is to recover the money you owe to the creditor.

They have locations in Quebec, Manitoba, Ontario and British Columbia.

If CBV Collection Services have contacted you, they are likely attempting to recover a debt you owe to a creditor.

CBV Collection Services Ltd (Canada) is not affiliated with CBV Collections, Inc. (USA). These collection agencies are different companies. Sometimes, they are referred to as CBV Collections Canada.

Stop collection calls today

Speak with a debt collection specialist to find out how.

Stop collection calls

It only takes 30 seconds and it's free.

Who do CBV Collection Services collect for?

CBV Collection Services collects national debts on behalf of companies such as Rogers, Telus, Bell, BMO and Money Mart.

The company works with many blue-chip clients, including government bodies, banks and telecommunications firms.

Why do CBV Collection Services keep calling me?

CBV Collection Services is calling you because a creditor has hired them to collect a debt on an unpaid account.

If a Collection Agency Contacts You in Canada - Dos and Don'ts

If your debt remains unpaid for around 120-180 days, you must communicate with this collection agency to pay back the debt.

Sometimes, this can be a mistake, or maybe just a bill that you have overlooked. For example, you may have moved house and not realized that you owed the creditor money.

If you don’t think you owe money or you paid it off, call the company so they can resolve the matter. In any case, it’s crucial to resolve the issue before further action is taken.

What can CBV Collection Services do?

Consumer protection legislation dictates what CBV Collection Services can and can’t do but expect to receive phone calls, voicemails, emails, and letters from them.

The debt collection process in Canada

In Canada, when a collection agency receives your account from a creditor, they must make a reasonable attempt to notify you in writing.

CBV Collection Services may also attempt to communicate with your employer or people you know to obtain up-to-date contact details so they can contact you.

Here’s a tip: you have the option to request more information in writing.

What are my rights when dealing with CBV Collection Services?

CBV Collection Services and other collection companies must follow a code of conduct outlining what they can and cannot do, including the following:

  • Every time a debt collector contacts you, they must identify themselves.
  • They cannot make false or misleading representations to collect a debt.
  • Debt collectors may not harass, threaten or intimidate you.
  • Debt collectors may not use threatening, profane, intimidating or coercive language.
  • Debt collectors may not apply undue, excessive or unreasonable pressure.

CBV Collection Services Ltd complaints

Sometimes, collection agencies receive a number of complaints because debt collectors haven’t followed the code of conduct.

If this happens, you should make a complaint to the consumer affairs office in your province or territory. Any complaints filed will be followed up promptly.

When can CBV Collection Services call me?

In most provinces and territories, debt collection agencies can only contact you Monday through Saturday, between 7:00 am to 9:00 pm.

On Sundays, they are usually allowed to contact you between 1:00 pm and 5:00 pm, but in some provinces, they cannot contact you at all. They are not allowed to contact you during statutory holidays.

A collection agency such as CBV Collection Services will contact you until they speak to you. In some provinces, they can only call you three times every seven days.

You can request that the collection agency only contact you in writing, but you must send a written request by registered mail to do this. If you wish to do this, make sure you provide an address and phone number in your letter.

How to stop CBV Collection Services from calling

If you want CBV Collection Services to stop calling, talk to a Licensed Insolvency Trustee.

A Licensed Insolvency Trustee offers debt advice and services to Canadians experiencing financial troubles.

Trustees can assist you in resolving your debt issues, whether credit card debt, defaulted loans, unpaid taxes, or relief from debt collection agencies. They will explain your payment options and what you can do if you need debt relief.

Speak with a friendly Licensed Insolvency Trustee to find out how we can help you resolve debts in collections.

Stop collection calls today

Speak with a debt collection specialist to find out how.

Stop collection calls

It only takes 30 seconds and it's free.

Does CBV Collection Services hurt my credit score?

Even a tiny amount in collections can damage your credit score.

Ignoring debt collection action from CBV Collection Services can severely damage your credit rating for many years, making it harder for you to get credit from lenders. You could even be charged a higher interest rate.

Debts in collections damage your credit score and appear on your credit report for six to seven years.

Can CBV Collection Services take me to court?

Ignoring calls from CBV Collection Services can escalate matters, and they may take legal action against you.

Debt collection agencies can only take legal action for a certain amount of time, starting from when you acknowledged the debt or last made a payment. This is called a statute of limitations.

The federal statute of limitations on debt collection in Canada is six years, but the time limit for debt collection in Canada depends on where you live:

  • Alberta, British Columbia, Newfoundland and Labrador, Ontario and Saskatchewan: 2 years
  • Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Nunavut, Yukon and the Northwest Territories: 6 years
  • Quebec: 3 years

A Licensed Insolvency Trustee in your area can advise further on the regulations in your province.

If you acknowledge that you owe the money or make a payment, the length of time can be reset, giving the collection agency more time to take legal action against you.

Can CBV Collection Services garnish my wages?

CBV Collection Service can garnish your wages if they take you to court and win. The amount they can take depends on your debt, income, and where you live in Canada.

How to deal with CBV Collection Services

Stop collection calls today

Speak with a debt collection specialist to find out how.

Stop collection calls

It only takes 30 seconds and it's free.

If you’re unsure whether you owe money, request to have more information sent to you in writing. Be careful what you say on the call, and don’t acknowledge that you owe the debt until you know.

Making a payment or acknowledging that you owe money will reset the statute of limitations period for the debt.

If you cannot pay the debt or don’t want to deal with the collection agency on your own, you could get help from a Licensed Insolvency Trustee.

A trustee can give you the best possible financial advice, stop collection calls, and quickly eliminate your debts.

Stop collection calls today

Speak with a debt collection specialist to find out how.

Stop collection calls

It only takes 30 seconds and it's free.

Frequently asked questions

Is CBV Collection Services a debt collection agency?

CBV Collection Services Ltd is a debt collection agency. They are assigned to your account when a creditor has given up trying to collect the balance (sometimes called a “charge-off “).

Is CBV Collection Services legit?

CBV Collection Services is a legitimate company; they are not a scam. However, they will call you regularly, leave voicemails and send letters. If you want to confirm the company is who they say they are, do some research on sites like the Better Business Bureau.

CBV collection services contact information

CBV Collection Services phone numbers:

If you want to contact CBV Collection Services, their main contact number is 1-888-311-1121.

Local customer service phone numbers:

  • Laval: (450) 972-1611
  • Markham (CBV Collection Services Toronto): (416) 482-9323
  • Winnipeg: (204) 944-8639
  • Burnaby: (604) 687-4559

Their email address is: inquiries@cbvcollections.com

Stop collection calls today

Speak with a debt collection specialist to find out how.

Stop collection calls

It only takes 30 seconds and it's free.

Share this article